Emails with Outlook

How to better process and draft emails with Copilot in Outlook?

  • Microsoft Copilot
  • Microsoft Outlook

1250 € per session, excl. VAT

In short

This program is for assistants, administrative teams, sales, and professionals looking to use Microsoft Copilot in Outlook. Participants learn to summarize email threads and produce tailored drafts, gaining a processing method and verified reply templates. This helps improve the quality and relevance of email communications.

Why this training?

The problem
Fragmented uses and results that are hard to verify.
What it costs today
Manual rework and decisions based on incomplete information.
Why this skill
Reviewed Outlook drafts with checked recipients and commitments.
What you gain
Reviewed Outlook drafts with checked recipients and commitments.

Objectives of this training

  • Identify available account features.
  • Summarise a demonstration thread.
  • Draft for the recipient.
  • Reviewed Outlook drafts with checked recipients and commitments.

Who is it for and what are the prerequisites?

Roles and tasks concerned

  • Assistants and administrative teams
  • Sales and business development
  • Professionals seeking hands-on practice with a specific use case

Prior skills

  • AI Fundamentals and AI Prompting completed, or equivalent experience (a learning prerequisite, not a registration condition).
  • Have practised: Understand Microsoft 365 Copilot and get started, or have equivalent skills. Distinguish Copilot Chat from integrated Microsoft 365 Copilot. Word, Outlook, Excel, PowerPoint and the complete dossier require an eligible paid Microsoft 365 Copilot licence, work account, compatible apps, administrator approval and authorised work data.
  • A paid subscription to an AI solution offering the features used, the organisation’s authorisation for third-party tools, and the actual accounts and access rights.

To prepare before the session

  • Distinguish Copilot Chat from integrated Microsoft 365 Copilot. Word, Outlook, Excel, PowerPoint and the complete dossier require an eligible paid Microsoft 365 Copilot licence, work account, compatible apps, administrator approval and authorised work data.

What you will work on

  1. Choose

    Identify available account features.

  2. Summarise

    Summarise a demonstration thread.

  3. Reply

    Draft for the recipient.

  4. Check

    Read the complete thread.

What you take away

  • A thread-processing method and verified reply templates.

Method and assessment

  • Demonstration of available features, guided exercises and an independent case.
  • Peer review of the deliverable and correction against original sources.

The participant presents the stated deliverable, justifies sources and permissions, identifies and corrects an error and explains limitations. Assessment rubric: accuracy, traceability, access control and handover to a colleague.

Frequently asked questions

What concrete outcome is assessed?

Reviewed Outlook drafts with checked recipients and commitments.

What access is needed before the session?

Distinguish Copilot Chat from integrated Microsoft 365 Copilot. Word, Outlook, Excel, PowerPoint and the complete dossier require an eligible paid Microsoft 365 Copilot licence, work account, compatible apps, administrator approval and authorised work data.

Which step should come before this course?

Have practised: Understand Microsoft 365 Copilot and get started, or have equivalent skills.

How are data protected and results validated?

Use fictional, anonymised or explicitly authorised data. Your organisation’s designated person checks sources, rights and results before use; subscriptions and external access are not assumed to be included.

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