Recurring incidents

How can AI turn recurring incidents into preventive action?

1960 € per session, excl. VAT

In short

Use incident records to identify patterns and capture lessons learned. Separate established facts from suspected causes. Build a prevention plan with owners and follow-up criteria for review by the operational teams who understand the underlying processes. A practical, tool-independent workshop tailored to your team’s documents, objectives and working context.

Objectives of this training

• Identify trends in incident histories.
• Distinguish established facts from supposed causes.
• Build a robust prevention plan.
• Validate actions with business teams.

Who is it for and what are the prerequisites?

Roles and tasks concerned

• Operations Manager
• Project Lead
• Quality Analyst

Prior skills

• AI Fundamentals and AI Prompting completed, or equivalent experience (a learning prerequisite, not a registration condition).
• Have a paid subscription to an AI solution with the features needed for the exercises. Obtain your organisation’s permission to connect to third-party tools and have the required accounts and access rights. Bring a business case and documents authorised for use; fictional data may be used.

What you take away

• Analyzed incident histories
• Prevention action plan