FAQ and onboarding

How to prepare an FAQ and onboarding journey with NotebookLM?

  • NotebookLM

1250 € per session, excl. VAT

In short

This course is for professionals seeking to use NotebookLM to create resources for newcomers. Participants learn to identify key questions and gather documents to build a welcome notebook, a verified FAQ, and a list of sources. This supports structured and maintainable documentation of essential onboarding information.

Why this training?

The problem
New hires struggle to quickly find essential information and understand internal rules, which slows down their autonomy.
What it costs today
Managers and teams spend time answering repetitive questions and correcting misunderstandings, leading to delays and fragmented integration.
Why this skill
This skill is necessary to structure onboarding documentation, making information easily accessible and verifiable for new hires with NotebookLM.
What you gain
Participants and the company gain improved autonomy for new hires and increased reliability of onboarding information.

Objectives of this training

  • Identify key questions from new hires to organize information effectively.
  • Gather authorized procedures and materials to build a reliable knowledge base.
  • Prepare answers and a discovery sequence using NotebookLM's functions.
  • Test the onboarding pathway to identify areas for improvement and ambiguities.

Who is it for and what are the prerequisites?

Roles and tasks concerned

  • New hire integration managers
  • Internal communication officers
  • Knowledge management specialists
  • Human resources managers
  • Process digitalization project managers

Prior skills

  • AI Fundamentals and AI Prompting completed, or equivalent experience (a learning prerequisite, not a registration condition).
  • Knowledge of internal onboarding procedures
  • Ability to identify employee information needs
  • Familiarity with company document organization
  • Ability to synthesize information
  • A paid subscription to an AI solution offering the features used, the organisation’s authorisation for third-party tools, and the actual accounts and access rights.

To prepare before the session

  • A computer configured for tool access.
  • An active and authorized NotebookLM account.
  • A business case to work on, using fictitious or anonymized data.

What you will work on

  1. Frame

    The participant can identify the information needs of new hires and differentiate official rules from common practices.

  2. Document

    The participant is capable of collecting authorized materials and organizing their sources for reliable consultation.

  3. Build

    The participant can create clear answers, quizzes, and a discovery sequence using the tool's available functionalities.

  4. Test

    The participant is capable of simulating a new hire's experience to identify gaps and validation needs.

What you take away

  • A structured welcome notebook with verified sources.
  • A documented and tested onboarding FAQ.
  • An action plan for continuous improvement of onboarding resources.

Method and assessment

  • Demonstrations with explanations using a concrete case
  • Guided exercises followed by application to your role
  • Peer review of results and source verification
  • An individual or team action plan

Assessment is formative: participants complete and review a practical case linked to the intended deliverable (An onboarding notebook, a checked FAQ and a source-maintenance list). Criteria include meeting the brief, accuracy, checks performed and the ability to explain decisions. Each participant identifies an application to test in their own work.

Frequently asked questions

What is the concrete outcome for my team after this session?

Your team will have a more structured onboarding process and a reliable knowledge base. This will reduce the time spent answering recurring questions from new hires.

Who should attend this session and what should they know beforehand?

Onboarding managers and internal communication profiles are most relevant. Participants should be familiar with internal onboarding procedures and the information needs of new employees.

What data or documents will we use and how do we protect sensitive information?

We will work on concrete business cases using fictitious or anonymized data. The session will respect the confidentiality of all information used.

What type of exercise will be performed on my specific company case?

You will build a welcome notebook and an FAQ based on your company's procedures. You will also test an onboarding pathway to identify potential improvements.

What are the limitations of the tool and who validates the final outcome of this work?

NotebookLM is a tool to help structure and prepare content. The content and its final validation always fall under the business expertise and internal governance of your organization.

How can we adapt the teachings to the specifics of our business or internal use cases?

The session is designed to be applied to your own business cases. We will work on examples directly related to your onboarding procedures and internal documentation.

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