Difficult conversation

How to practice a difficult conversation with an AI assistant?

  • ChatGPT
  • Claude
  • Microsoft Copilot
  • Gemini

1250 € per session, excl. VAT

In short

This course is for professionals looking to enhance their managerial skills. Participants use an AI assistant (ChatGPT, Claude, Copilot, Gemini) to prepare, simulate, and debrief difficult conversations. They learn to structure feedback and manage disagreements effectively. The deliverable includes an interview framework, debriefed simulations, and an action plan for more structured professional exchanges.

Why this training?

The problem
Teams struggle to conduct sensitive professional conversations constructively.
What it costs today
Misunderstandings persist, situations escalate, and decisions made are sometimes not robust.
Why this skill
This skill is necessary to structure critical exchanges and foster effective resolutions.
What you gain
The participant gains a structured approach, and the company benefits from improved management of tense situations and more informed decision-making.

Objectives of this training

  • Distinguish observable facts from personal judgments in a given situation.
  • Structure feedback by formulating the situation, behavior, and its effect.
  • Conduct a difficult conversation simulation with an AI assistant (ChatGPT, Claude, Copilot, Gemini).
  • Identify active listening techniques and strategies for managing defensive reactions.
  • Anchor the debriefing of an exchange on factual elements.
  • Choose a personal commitment to improve communication practices.

Who is it for and what are the prerequisites?

Roles and tasks concerned

  • Team leaders
  • Project managers
  • Department heads
  • Business owners
  • Professionals dealing with sensitive situations

Prior skills

  • AI Fundamentals and AI Prompting completed, or equivalent experience (a learning prerequisite, not a registration condition).
  • Knowledge of the organization's professional contexts
  • Understanding of internal communication challenges
  • Ability to identify potential disagreement situations
  • Access to the mentioned AI tools
  • A paid subscription to an AI solution offering the features used, the organisation’s authorisation for third-party tools, and the actual accounts and access rights.

To prepare before the session

  • One computer per participant.
  • A valid account or access to a chosen AI assistant (ChatGPT, Claude, Copilot, Gemini).
  • A business case to work on, based on fictional or anonymized data.

What you will work on

  1. Frame the situation

    This block enables participants to differentiate facts from judgments and clearly define the objective of a conversation.

  2. Prepare the discussion

    This block enables participants to precisely formulate key points and construct questions for an open dialogue.

  3. Simulate the exchange

    This block enables participants to practice the conversation with an AI assistant and observe listening dynamics.

  4. Debrief the practice

    This block enables participants to analyze the exchange and choose concrete actions to improve their communication.

What you take away

  • A personalized conversation framework.
  • Debriefed simulations with an AI assistant.
  • An action plan for structured professional exchanges.

Method and assessment

  • Demonstrations with explanations using a concrete case
  • Guided exercises followed by application to your role
  • Peer review of results and source verification
  • An individual or team action plan

Assessment is formative: participants complete and review a practical case linked to the intended deliverable (A conversation guide and two debriefed simulations). Criteria include meeting the brief, accuracy, checks performed and the ability to explain decisions. Each participant identifies an application to test in their own work.

Frequently asked questions

What is the benefit for our team after this training?

Your team will be better prepared to approach difficult discussions with a structured and factual method. This will foster a work environment where issues are addressed constructively, reducing tensions and enhancing collective decision-making.

Who should attend this training and what prior knowledge is helpful?

Team leaders, managers, and directors will gain the most from this session. A strong understanding of the organization's communication contexts and challenges, along with the ability to identify delicate situations, is recommended.

What data or documents do we use and how do we protect our information?

You will work on concrete business cases from your experience. We use fictional or anonymized data for simulations, ensuring the protection of your sensitive information. AI tools do not store conversations.

What type of exercise will be conducted on a specific case from our organization?

You will practice simulations of difficult conversations with an AI assistant, using a real case you wish to work on. Each simulation will be followed by a detailed debriefing, allowing you to refine your approach and communication.

What are the limitations of the AI tools used and who validates the results of the simulations?

AI assistants are training and preparation tools, not final decision-makers. The expert trainer validates the results and learnings from the simulations, guiding participants toward best practices for their context.

How does the training adapt to our profession or the specificities of our organization?

The training is designed to adapt to your specific business cases. Discussions and exercises are based on the real situations you encounter, allowing for direct application of acquired skills to your professional environment.

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