Automated AI workflow

How to design a controlled and automated AI workflow?

  • ChatGPT
  • Claude
  • Microsoft Copilot

1960 € per session, excl. VAT

In short

This program is for operations and process managers and advanced users. Participants transition a repetitive task into a workflow prototype by assembling deterministic steps in the chosen tool, incorporating human controls and error management. The deliverable is a tested prototype and a service checklist, enabling controlled deployment of automation.

Why this training?

The problem
Teams encounter repetitive, time-consuming tasks performed manually.
What it costs today
Manual processing leads to errors, frequent rework, and delayed deliveries.
Why this skill
This skill is necessary to automate and structure complex workflows integrating AI-based processing.
What you gain
The participant and the company gain a controlled, more reliable process capable of handling increased volumes autonomously, using ChatGPT, Claude, or Microsoft Copilot.

Objectives of this training

  • Describe triggers, inputs, outputs, and exceptions for a repetitive task.
  • Define formats, responsibilities, and autonomy levels for each workflow step.
  • Assemble a functional workflow prototype in the selected tool.
  • Test the prototype to identify behaviors in case of success, missing data, or errors.
  • Measure the quality, total time, and cost of workflow controls.
  • Define logging, alerts, and deployment conditions for the automation.

Who is it for and what are the prerequisites?

Roles and tasks concerned

  • Operations Managers
  • Process Owners
  • Advanced Automation Users
  • Operational Efficiency Specialists
  • Technology Integration Project Managers

Prior skills

  • AI Fundamentals and AI Prompting completed, or equivalent experience (a learning prerequisite, not a registration condition).
  • Understanding of current business processes
  • Identification of repetitive tasks
  • Knowledge of existing information systems
  • Ability to formalize workflows
  • A paid subscription to an AI solution offering the features used, the organisation’s authorisation for third-party tools, and the actual accounts and access rights.

To prepare before the session

  • A computer per participant with access to the chosen tools (ChatGPT, Claude, Microsoft Copilot).
  • A repetitive business case to study, based on fictitious or anonymized data.

What you will work on

  1. Map Real Work

    The participant identifies task stages, defines scope, and determines human or automated decision points.

  2. Design Controls

    The participant defines verification mechanisms, responsibilities, and validation points required for the workflow.

  3. Prototype a Limited Case

    The participant builds a first functional workflow prototype in the selected tool, including error testing.

  4. Prepare for Operation

    The participant establishes measurement criteria, monitoring, and procedures for workflow implementation and management.

What you take away

  • A detailed workflow map of the analyzed business case.
  • A tested workflow prototype in the selected tool.
  • A comprehensive checklist for commissioning the automated workflow.
  • Practical support materials, completed templates, and an action plan developed during the session.

Method and assessment

  • Demonstrations with explanations using a concrete case
  • Guided exercises followed by application to your role
  • Peer review of results and source verification
  • An individual or team action plan

Assessment is formative: participants complete and review a practical case linked to the intended deliverable (A workflow map, a tested prototype and a go-live checklist). Criteria include meeting the brief, accuracy, checks performed and the ability to explain decisions. Each participant identifies an application to test in their own work.

Frequently asked questions

What is the concrete outcome for my team after this training?

Your team will be able to transform repetitive tasks into automated workflow prototypes. This helps reduce errors and improve process reliability by integrating effective human controls.

Who should attend this training and what prior knowledge is required?

This training is aimed at operations managers, process owners, and advanced users. Participants should have a good understanding of current business processes and be able to identify repetitive tasks within their organization.

What types of data or documents will we use, and how is our information protected?

We will work on specific business cases, using fictitious or anonymized data. All information is treated with the utmost confidentiality and is not stored or used outside the scope of the training.

What kind of practical exercise will be conducted during the session?

Participants will assemble a functional workflow prototype based on a real business case. This exercise includes defining steps, integrating human controls, and managing errors, using a tool such as ChatGPT, Claude, or Microsoft Copilot.

What are the limitations of the tool used and who validates the prototype's results?

AI tools have limitations in contextual understanding and creativity. Participants learn to recognize these. Prototype validation is a collaborative effort, where the team and trainers collectively review the relevance and effectiveness of the proposed solutions.

How does the training adapt to my profession or my organization's specific cases?

The training is designed to adapt to various business contexts through the use of practical cases submitted by participants. The principles of workflow design are universal and applicable across many sectors.

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